CONFLICT MANAGEMENT AND RESOLUTION

COURSE OVERVIEW:  This course explores the nature and dynamics of conflict and teaches the communication skills necessary for successful dispute resolution. 

!COURSE DESIGN:  During this course, participants will

q       Receive information and formation on the traits, characteristics, attitudes, and behaviors of those who resolve disputes

q       Discover how to structure and manage a dispute resolution process in interpersonal disputes

q       Participate in simulations

TEACHING/LEARNING MODALITY:  The teaching/learning modality includes

Skills Training: Participants learn how to perform specific tasks or how to fulfill particular roles

Application:  Participants learn how to use new information, concepts, and methods to solve current and future problems

Self-Understanding:  Participants acquire a better sense of themselves and/or their relationship with other people

Self-Management: Participants learn how to plan more effectively for and/or to control their own personal, family, and professional life

COURSE OUTLINE:

UNDERSTANDING CONFLICT: 5.5 hours

     Defining conflict

     Understanding the conflict cycle

     Analyzing personal conflict

     Breaking the conflict cycle

     Escalation and de-escalation of conflict

     Causes and types of conflict

     Conflict styles

     Assessing personal style

     Conflict management assessment, strategies, and techniques

COMMUNICATION THEORY AND SKILLS: 6.0 hours

     Communication: an overview

     Communication assessment

     Factors influencing communication

     Skills for effective communication

     Active listening techniques

     Listening for feelings

     Constructing I-Messages

     Determining positions and interests/needs

APPLICATION: 4.5 hours

     Planning for problem solving

     A conflict resolution process

     Participant simulations and debriefing

"Preparing People To Fulfill Christ's Vision"